Terms of service
Last updated: October 2026
§ 1 Scope
(1) These terms of service apply to all contracts for the delivery of goods that you as a customer (hereinafter “customer” or “you”) conclude with Organiqly OÜ (hereinafter “we” or “us”) via the online shop at organiqly.shop. The version in force at the time of your order applies.
(2) A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB).
(3) Deviating, conflicting or supplementary terms of the customer do not become part of the contract unless we expressly agree to their validity.
§ 2 Contracting party
Your contracting party is:
Organiqly OÜ
Tornimäe tn 5
10145 Tallinn
Estonia
Estonian Commercial Register, registry code 17514772
VAT ID: EE103014702
Represented by its management board member Luc D.A. Scheele
Phone: +49 176 80506498
Email: info@organiqly.shop
Further details can be found in our .
§ 3 Conclusion of the contract
(1) The presentation of products in the online shop does not constitute a legally binding offer but a non-binding invitation to you to order goods.
(2) The ordering process consists of the following steps:
- selecting the desired products and adding them to the cart,
- opening the cart and clicking the checkout button,
- entering your contact details and your shipping address and, where applicable, billing address, or signing in to your customer account,
- choosing the shipping method and the payment method,
- reviewing all details in the order summary,
- submitting the order by clicking the “Buy now” button.
(3) By clicking the “Buy now” button, you submit a binding offer to purchase the goods in your cart.
(4) Immediately after receiving your order, we send you an order confirmation by email. With this order confirmation we accept your offer; the purchase contract is concluded when this email is received.
§ 4 Correction of input errors
Before submitting your order, you can correct your entries at any time using the usual keyboard and mouse functions. The order summary shows all details once more; you can correct them there via the corresponding edit links or by using your browser’s back function. You can cancel the ordering process at any time by closing the browser window.
§ 5 Contract language and storage of the contract text
(1) The languages available for concluding the contract are German, English, Dutch and French. The contract language is the language in which you place your order.
(2) We store the contract text. We send you the order details, these terms of service and the withdrawal information with the order confirmation by email. You can also view and print the current terms of service at any time at . If you use a customer account, you can view your orders there.
§ 6 Prices and shipping costs
(1) All prices in the online shop are final prices and include statutory VAT.
(2) Shipping costs are charged in addition to the product prices unless delivery is free of charge. The shipping costs and the thresholds for free shipping for each destination country are listed in our . Within Germany, shipping is free for orders of €50 or more. The applicable shipping costs are also shown in the cart and in the checkout before you place your order.
(3) For products sold by weight, we also state the unit price per kilogram on the respective product page.
(4) There is no minimum order value.
(5) For deliveries to countries outside the European Union, such as Switzerland, customs duties, import taxes or other charges may apply. Where these are not already shown and collected in the checkout, the customer must pay them to the competent authorities.
§ 7 Delivery, delivery area and partial deliveries
(1) We deliver to Germany, Austria, Switzerland and other European countries as set out in our .
(2) Delivery within Germany takes 2–4 business days (Monday to Friday, excluding public holidays). Delivery times for other countries are listed in the shipping policy. The delivery period begins on the day after the contract is concluded.
(3) We are entitled to make partial deliveries where this is reasonable for you. Partial deliveries do not incur any additional shipping costs for you.
(4) If an ordered item unexpectedly becomes unavailable after the contract has been concluded, we will inform you without delay. We will refund any payments already made for items not delivered without delay. Your statutory rights remain unaffected.
§ 8 Payment
(1) The following payment methods are available in the online shop: American Express, Apple Pay, BLIK, EPS, Google Pay, Klarna, Maestro, Mastercard, MB WAY, MobilePay, Shop Pay, UnionPay and Visa. The payment methods offered in an individual case may depend on the destination country, the order value and your device; the available payment methods are shown in the checkout.
(2) Payments are processed via Shopify Payments or via the payment service you choose. If you pay with Klarna, Klarna’s terms, which are referred to during the ordering process, apply in addition.
(3) The purchase price is due when the contract is concluded. Your payment method is generally charged when you complete your order. For Klarna payment methods with a later due date, the payment terms agreed with Klarna apply.
§ 9 Retention of title
The goods delivered remain our property until the purchase price has been paid in full.
§ 10 Right of withdrawal
(1) Consumers have a statutory right of withdrawal of 14 days. For details, in particular the conditions and consequences of withdrawal, please refer to our .
(2) The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g(2) no. 3 BGB). This applies to our sealed spice pouches once the seal has been opened after delivery. Unopened pouches with an intact seal can be returned within the withdrawal period.
(3) If you withdraw from the contract, you bear the direct cost of returning the goods. Please send returns to: Organiqly Retouren, Rheinmetallstraße 1, 99610 Sömmerda, Germany. The practical process is described in our .
§ 11 Transport damage
If goods are delivered with obvious transport damage, please report such damage to the delivery driver immediately if possible and contact us at info@organiqly.shop. Failing to report the damage or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. It does, however, help us to assert our own claims against the carrier or the transport insurer.
§ 12 Warranty
(1) The statutory warranty rights for defects apply.
(2) You can notify us of defects using the contact details given in § 2. We bear the cost of returning defective or incorrectly delivered goods.
§ 13 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee we have given.
(2) In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited in amount to the damage that was foreseeable and typical for this type of contract at the time the contract was concluded. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely.
(3) Otherwise, our liability for slightly negligent breaches of duty is excluded.
(4) The above limitations of liability also apply in favour of our legal representatives and vicarious agents.
§ 14 Customer account
(1) You can use a customer account in the online shop. You sign in via the “Login with Shop” function provided by Shopify or with a verification code sent to your email address. In your customer account you can, in particular, view your orders and addresses.
(2) You must keep your access details confidential and inform us without delay if you have reason to believe that your customer account is being misused.
(3) You can request the deletion of your customer account at any time by email to info@organiqly.shop. Statutory retention obligations remain unaffected.
§ 15 Dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG, German Consumer Dispute Resolution Act).
§ 16 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
(2) Should individual provisions of these terms be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory provisions.